Frequently Asked Questions

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Cancellation & Refund Policy

All Cancellation & Refund Requests MUST be emailed to program director, Annaleis Caldwell at [email protected]

Our timeline for refunds begins when the emailed notification is received. No verbal requests will be accepted.

Request for Refund (8-week Programs)

  • 100% Refund : 10 days prior to the start of class
  • 75% Refund : 6-9 days prior to the start of class
  • 50% Refund : 1-5 days prior to the start of class
  • Prorated Refund : The day classes begin up until the third week of programming
  • No refund will be issued after the third week of programming

Request for Refund (Summer Camp Programs)

  • 100% Refund : 10 days prior to the start of camp
  • 75% Refund : 6-9 days prior to the start of camp
  • 50% Refund : 1-5 days prior to the start of camp
  • No refunds will be issued after the start of camp

Request for Refund (Operation 36 Matches/Tournaments/Competitive Play)

  • 100% Refund : 3+ days prior to event date
  • 50% Refund : 1-2 days prior to event date
  • No refunds will be issued day of event.

Rain Policy

  • Parents/Guardians will be notified 1 hour prior to class start time
  • Due to the (sometimes) unpredictable weather in Florida, we may have to cancel a class.
  • If more than ONE class is cancelled, First Tee will utilize all resources and make every effort to proved a make-up class to accommodate for cancelled classes.
  • Please note: due to weather, daylight and schedules, we cannot guarantee that make-up classes will be offered.